Clear, transparent, and fair policies for your peace of mind.
A booking with MaraziSkyline is considered confirmed only after the required advance payment has been received and the booking has been acknowledged by our team.
A minimum 25% of the total package cost may be required to confirm a booking.
The remaining 75% balance must generally be paid at least 16 days before the scheduled check-in/travel date, unless a different payment schedule has been specifically communicated at the time of booking.
Certain hotels, special packages, peak-season dates, group bookings or other suppliers may require 100% advance payment or different payment conditions.
A booking is not considered confirmed until the required payment has been received and the relevant services have been successfully reserved.
Important: Payment of an advance amount does not automatically guarantee a refund in case of cancellation. Refund eligibility depends on the cancellation terms applicable to the individual services booked.
Cancellation charges are calculated according to the number of days remaining before the scheduled check-in/travel date.
Cancellation charge: 10% of the total package value
The remaining eligible amount may be refunded after deducting any non-refundable amounts already paid to hotels, transport providers, activity providers, payment gateways or other suppliers.
Cancellation charge: 25% of the total package value
Any additional non-refundable supplier charges may also be deducted where applicable.
100% cancellation charge — No Refund
Cancellations made 15 days or less before the scheduled arrival/check-in date are generally non-refundable because hotel and other supplier payments may already be fully committed or subject to 100% retention charges.
If the customer does not arrive for the booked services without prior written cancellation, the booking will be treated as a No-Show and will be 100% non-refundable.
MaraziSkyline works with hotels, houseboats, transport providers, activity providers and other third-party service providers. Each supplier may have its own cancellation and refund conditions.
Where a supplier's cancellation policy is stricter than the standard MaraziSkyline policy, the supplier's applicable terms will prevail for that particular booking.
For example:
Customers will be informed of any special or stricter cancellation conditions applicable to their booking, wherever such conditions are known at the time of confirmation.
For group bookings of 7 or more rooms, special cancellation conditions may apply.
Unless otherwise confirmed in writing:
Some services may be booked under non-refundable or special promotional rates.
These may include:
For such bookings, the applicable non-refundable condition will override the standard cancellation schedule.
If a customer decides to:
No automatic refund will be provided for unused services.
Any refund or adjustment will depend on whether the relevant hotel or service provider agrees to provide a refund.
Additional services, upgrades, extra nights, room upgrades, activities or itinerary changes requested by the customer will be charged separately.
Requests to change travel dates will be treated as booking amendments, not automatic cancellations.
Rescheduling is subject to:
If the new travel dates have a higher price, the customer will be required to pay the applicable difference.
If the supplier does not permit amendments, the original cancellation policy will apply.
MaraziSkyline understands that circumstances beyond the customer's or company's control can occasionally affect travel.
These may include, but are not limited to:
In such circumstances, MaraziSkyline will make reasonable efforts to:
MaraziSkyline cannot guarantee a full refund where the hotel, airline, transport operator or other service provider does not provide a refund.
A customer's refund is calculated based on the amount actually recoverable from the relevant service providers, after applicable cancellation charges and non-refundable amounts.
The following may be deducted where applicable:
A refund will not exceed the amount recoverable under the applicable supplier terms.
Once a refund has been approved and the applicable refund amount has been finalized, MaraziSkyline will generally process the refund within 7–14 working days.
The actual time for the amount to appear in the customer's account may depend on the customer's bank, payment provider or original payment method.
Refunds will normally be made to the original payment method/account used for the booking, subject to applicable payment and banking requirements.
All cancellation requests must be submitted in writing through the official MaraziSkyline communication channel.
Cancellation requests may be submitted through:
Email: maraziskyline@gmail.com
Phone/WhatsApp: +91 6005192407 - 6005719398
The cancellation date will generally be considered the date on which the written cancellation request is received by MaraziSkyline.
A cancellation is not considered complete merely because a customer informs a driver, hotel staff member, guide or other third-party service provider.
Customers should obtain confirmation from MaraziSkyline that their cancellation request has been received.
By making an advance payment or confirming a booking with MaraziSkyline, the customer acknowledges that they have read, understood and accepted the applicable booking, cancellation and refund terms.
MaraziSkyline reserves the right to update its standard cancellation policy from time to time. However, the cancellation conditions communicated and accepted at the time of a confirmed booking will continue to apply to that booking, unless otherwise agreed in writing.